Return Policy
Last updated:
This Return Policy explains how Thunmareoz handles returns, refunds, and statutory withdrawal rights where they apply to products purchased through channels described on the Site. Customer service is coordinated from the United States address shown in the footer and in the Privacy Policy.
Right of withdrawal (EU/EEA/UK consumers)
If mandatory consumer law grants you a right to withdraw from an online purchase, you may cancel within 14 days of receiving the goods without giving a reason. To exercise the right, send a clear statement through the contact options in the Privacy Policy before the deadline expires.
Hygiene and sealed goods
Food supplements may be excluded from withdrawal once sealed packaging has been opened, where permitted by law, for health or hygiene reasons. If your order arrives damaged or incorrect, contact us promptly with photos and your order reference.
Return process
| Step | What to do |
|---|---|
| 1 | Email or message us with your order reference and reason for the request. |
| 2 | Wait for return instructions, including the return address and any RMA code if applicable. |
| 3 | Ship items in original outer packaging when possible; retain proof of postage until the case is closed. |
| 4 | Refunds are processed to the original payment method after we inspect eligible returns. |
Refunds and timing
Approved refunds are issued within a reasonable period after we receive and inspect the goods. Shipping costs may be non-refundable unless required by law or unless the return is due to our error.
Contact
1211 Connecticut Ave NW, Washington, DC 20036, United States. Email identifiers appear as plain text in the site footer and Privacy Policy.